Delivering excellent customer service starts from the moment you engage a new prospect and continues through the ongoing tasks that build customers for life. INDUSTRIOS provides you with the tools you need to manage from prospecting, through the selling process and after you've sold your products.
With Customer Management, track your prospects and customers activity, communications, quotes, orders, shipments invoices from one area. Tight seamless integration with Microsoft allows you to easily track all communications between your company and your customers for a complete history of the relationship.
The Customer Collections module allows you to manage all activities related to collecting outstanding accounts receivables. Manage your communications, including: calls, dunning letters, resending invoices, and view payments all from one area. The collections calculation allows you to focus on the accounts you are most interested in collecting.
For all your after sales service delivery, the Customer Service Management and Return Material Authorization modules can help you streamline your service and provide your customers with an exceptional experience. Whether creating a service ticket, authorizing a return for repair or managing the customers' service contract these modules provide you with the tools you need.