Why should CRM (customer Relationship Management) be an after-thought? In discrete manufacturing, customers want answers. INDUSTRIOS Manufacturing CRM gives you access to all documents and communication records on one screen. Past quotes? No problem. Sales orders, shipments, payments? You got it. What is my current order status? No need to hunt down Mike or Dave from production. Just look it up right from one same screen. Problem with a shipped item? No dusty boxes. One screen access, for quick responses.
Customer Service Management
Designed to help you easily and efficiently manage your customer repair, service and warranty needs. With seamless integration to Sage 300 ERP, you'll be able to provide exceptional customer service to your manufacturing customers from the time you engage with a customer until the cash receipt is posted in Sage 300.
Customer Management (CM) software is designed to help you improve marketing results, maximize every sales opportunity, and increase customer satisfaction.
Managing customer information from a single source means there is no switching between applications to view inventory levels, production status, create quotes or sales orders, and manage customer balances.
Return Material Authorization (RMA)
RMA integrates with credit memo, sales order, purchasing, and work order to allow a seamless and effortless decision-making process for categorizing and documenting a customer return in accordance with your company's policies.
The INDUSTRIOS Customer Collections module automates every aspect of collections solves these problems by turning collections into a rules-driven business process. It will help you collect your money and collect it sooner.