Posted on April 11 2019

Position Summary:

The Quality Analyst (Level 2) is responsible to verify the function of the software based on a defined test script and document findings to support follow up issues with development and release notes. The nature of the activities includes: Preparation of Test Data, Creation of Test Scripts, Testing and Documentation.

Preparation of test data will include the creation of various master files, supporting tables and transactions necessary to support the functionality being tested/verified.

Test scripts are required to ensure completeness of the verification and clear definition of expectation and standards to be followed. The scripts also support communication back to development to highlight specific scenarios not meeting expectations. Perform peer review on test scripts prepared by Level 1 analysts to ensure the script are complete and will verify the functionality addressed in the ticket.

The testing process involves verification of Add/Modify/Delete functions, navigation, data output and updates to various tables and databases. Perform audit checks on tickets completed by level 1 analysts.

Documentation of the service ticket supports the following functional areas: Development, Technical Support, Documentation and Professional Services. The documentation supporting the ticket must clearly define the problem, the nature of the tests performed, results and “how to use” scripts as appropriate. Perform peer review on documentation completed by level 1 analysts.

Reporting Relationships and Key Interfaces:

The Quality Analyst will report directly to the Manager Quality and Document Control and interface directly with other members of the service team, technical support and development.

Key Responsibilities:


  • Update and maintain sample data set used to support sample product group, product demonstrations and basis for test environments.
  • Develop test specific data set to support test script requirements.
  • Update documentation used to support sample data set.
  • Perform peer review as required.


  • Review, update and complete tickets as per procedures.
  • Prepare test scripts to support testing of software fixes or new features.
  • Record test findings and update ticket as per procedures.
  • Prepare documentation to support technical support, documentation and knowledge base as per procedures.
  • Manage assigned tickets and ensure review completed by assigned due dates.
  • Perform peer review as required.


  • Update tickets with documentation sufficient to support release notes and user manual updates as required.
  • Perform documentation review as assigned to confirm completeness and verify against software features.
  • Assist with the development of knowledgebase for technical support and ``The More you Know`` video library.
  • Perform peer review as required.


  • Assist with verification of support issues as requested by Technical Support department.
  • Document all findings as per procedures and practices for support tickets.
  • Assist support team with various data analysis and updates as required through support tickets or service engagements.

Required Skills and Capabilities:


The position requires a university degree, related certifications or equivalent work experience. Equivalent experience would require three to five years in a comparable role.


Problems are moderate to complex in scope and difficulty and require guidelines in addition to the use of judgment to analyze situations or data to review identifiable factors within framework of generally defined procedures and practices.  The Quality Analyst (Level 2) is expected to select methods and techniques for obtaining solutions with limited assistance or guidance.  The analyst will not receive instruction on routine assignments and guidance/direction on new assignments. Peer review will be conducted on new assignments or new features/functions.


  • Strong communication/presentation skills (written and verbal).
  • Intermediate knowledge of business processes and practices used by distributors, discrete manufacturers.
  • Organization and time management skills. Able to work within assignment timelines with limited supervision.
  • Ability to work collaboratively with colleagues to complete assigned activities.
  • Able to use Microsoft office suite of products to support tasks and activities (i.e. Outlook, Word, Excel, PowerPoint).
  • Intermediate level knowledge of Crystal Reports and Bartender.
  • Intermediate knowledge of tools to support data analysis (i.e. MS Excel Query)
  • Product knowledge sufficient to create test plans and related data sets.
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